FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery times vary by location - typically 3-5 business days for South Africa and 7-14 business days for international orders.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your jewelry's journey to you.
Products & Care
What materials are your jewelry pieces made from?
Our pieces are crafted from high-quality materials including stainless steel, sterling silver, gold , diamonds and semi-precious stones. Each product page lists specific materials used.
How do I care for my jewelry?
To keep your pieces looking beautiful, avoid contact with chlorine, perfumes, and lotions. Store in a cool, dry place when not wearing. Clean gently with a soft cloth. Avoid sleeping with earrings on. Earrings can be gently manipulated to clip in, if unable to clip in due to bending of earring.
Can I customize or personalize pieces?
Contact us for custom requests.
Orders & Returns
Can I modify or cancel my order?
Please contact us immediately if you need to modify your order. Once shipped, we cannot make changes, but we're happy to help with returns.
What is your return policy?
We accept returns within 7 days of delivery for unworn items in original condition. Please contact us to initiate a return within 7 days. Jewelry is a personal item, so once worn, returns are not possible. If an item breaks, we are happy to fix it at no cost - shipping will be at the cost of the client.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your information.
Contact
How can I get in touch with you?
You can reach us through email ([email protected]), Whatsapp (+27725171711) or social media channels. We typically respond within 24 hours during business days.